247 Appliances is committed to providing you with the highest quality products and customer service. In the unusual event of a product proving to be faulty please contact us via e-mail or telephone with details of when the product was purchased and the nature of the problem. We may be able to resolve the matter by sending you a replacement.
For faulty products, which need to be returned, please ask us for a RETURNS AUTHORITY NUMBER via e-mail with product details and nature of the problem. We will arrange a refund or replace the item, as you require. For items which are returned as faulty but prove to have no defects 15% handling + carriage and return costs will be charged to you.
Unwanted products that are returned to us will only be accepted if they in an unused, unopened and re-saleable condition, and returned to us in accordance with the terms described in the section "can I cancel an order once I have placed it?".
We cannot accept liability for packages damaged during transit. You are advised to wrap the product adequately to prevent this happening. Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your consignment by courier and to maintain sufficient insurance to cover the value of the goods.
Returned goods must be sent to: 247 Appliances, 46 Clarence Rd, Harborne, Birmingham, West Midlands, B17 9LG. These terms do not affect your statutory rights.